Careers at Herb Pharm

The Herb Pharm Team

The Herb Pharm family has grown slowly over the years, from just a few helpers to a staff of over 100 employees today. We are proud of the fact that many of our employees have been here over 10 years, several over 20. We take the same pride in working with our employees that we have always taken in working with the herbs. New employees are welcomed onto the Team, and given considerable opportunity for cross training so that they can begin to develop their own career paths within the company. We expect everyone to participate fully in the work involved in making medicine and doing all the tasks associated with growing a successful business. Traditionally, teams of people have worked together to solve problems as they come up. Everyone's expertise and effort is needed to help us succeed. We've made a commitment to enabling our employees to continue their education, both on the job and in the classroom, because we understand that as they grow, so grows our business.

Our Benefits Package

The generous benefits package we offer includes competitive wages and salaries at all levels, as well as a complete range of quality health benefits to protect our employee and their families. In addition we offer a substantial savings and retirement program to help them plan for a financially secure future. Full-time and part-time employees on our Team are eligible to participate in our benefit plans, which include:

• Comprehensive group medical, dental and vision coverage for employees and dependents
• Coverage includes a variety of alternative health care options
• Prescription drug coverage with a mail order program
• Generous employee purchase discounts of our herbal products
• Life, accident and disability insurance
• Paid vacation and personal time off plans
• Short term disability plan
• 401(k) retirement plan with generous company matching and profit sharing features

Our group health plan is a PPO rather than an HMO plan, because we want our employees to be able to select the best possible quality care for themselves and their families within the confines of reasonable cost containment.


Current Job Opportunities

If you are interested in any of the career opportunities listed below, please forward your resume and cover letter to: mcovarrubias@herb-pharm.com

Shift Supervisor

The Shift Supervisor reports to the Operations leadership and is responsible for supervising non-exempt employees and Herb Pharm operations at our Williams, Oregon location. The groups reporting to this position include: Receiving, Manufacturing, Filling/Packaging, Shipping, and Sanitation.

Responsibilities:

The Shift Supervisor provides leadership to the employees and ensures that the team achieves quality, cost, safety and regulatory goals.

Safety:

Ensure that Herb Pharm employees are trained in safety procedures, that safety rules and procedures are followed and provide performance feedback as applicable

Participate in Safety Committee meetings as required and follow up on action plans to resolve safety issues; accept rotation as safety chairperson

Employee Relations:

Motivate employees through communication, ongoing employee development, and coaching

Conduct Feedback Loops with staff members to reinforce good performance and provide course correction as necessary

Ensure that policies are consistently followed and employee relations issues are appropriately resolved in a manner consistent with Herb Pharm culture

Ensure that company communication is shared and understood

Training:

Ensure that all personnel have been adequately trained to perform the functions on the production line and follow SOPs
Assess, identify, and implement training needs of staff and participate in development of training programs as required

Product Quality:

Understand and implement all quality/regulatory requirements; assure that products meet or exceed Herb Pharm specifications and quality parameters

Champion continuous improvement in production quality including root cause analysis, and process improvement plans

Regulatory:

Assure compliance with and documentation of all regulatory requirements including, among others, GMP, FSMA, and organic certification – know where to access required regulations

Productivity/Cost:

Manage department budget to meet company goals

Meets or exceed volume, yield, and cost targets

Ensure the timely and accurate reporting of production data to include analysis of data to improve departmental production performance and efficiencies

Requirements:

Bachelor’s degree or combination of education and experience
5+ years of experience in a production environment in a supervisory role with a demonstrated track record of increasing responsibilities and leadership
Experience in the food industry and quality assurance/food safety programs; experience in herbal or US dietary supplement industry preferred
Able to work with minimal supervision
Excellent written and verbal communication skills
Effective computer skills
Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work
Strong teamwork and leadership abilities
Ethics and ability to build effective relationships working closely with employees at all levels of the company
Exceptional problem-solving skills

Herb Pharm is an Equal Opportunity Employer




e-Commerce Manager

SUMMARY:
Herb Pharm, a growing manufacturer of liquid herbal extracts, is seeking an e-Commerce Manager to join our growing team in our Portland office.

You will be responsible for driving sales in e-commerce accounts, by building strong relationships with key decision makers and effectively planning, executing and controlling all e-commerce programs and activities designed to maximize sales in accordance with Herb Pharm’s mission and ethic. Working in collaboration with the VP of Sales and the VP of Marketing you will develop strategic and tactical business plans designed to approach each e-commerce account, launch new products and maximize profits in accordance with these plans; including identifying and opening new viable e-commerce accounts, gathering information from the field on evolving trends, and analyzing, modifying and implementing all programs as needed to ensure the overall successful operation and growth of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned.

ACCOUNT MANAGEMENT:
Analyzes sales data and stated business needs at each account and recommends solutions, including best approaches/fit with Herb Pharm goals as needed to drive sales.
Develops and presents these plans to sales management team, as well as, to e-commerce account buyers. Leads negotiations with e-commerce account partners, working closely with VP of Sales.

Implements approved plans/programs to achieve aggressive goals and objectives for continued growth at each account. Plans may include, but are not limited to, product selection, SKU set up, SKU mix management, online marketing suggestions, MAP management, maintaining copy and images, promotional campaigns, educational projects, etc.

Reports on sales results at e-commerce accounts, program results, consumer trends and other outcomes, including plan verses actual progress and reasons for any variances. Recommends adjustments in programs to ensure goals are met.

Manages budget allocated to key account programs, and reports timely on any variances with recommendations on corrections needed to achieve goals.

RELATIONSHIP BUILDING:
Develops and maintains e-commerce account customer relationships by networking, communicating regularly and visiting accounts periodically with the appropriate broker, VP of Sales and/or VP of marketing as needed.

Researches, develops business case and recommends new account prospects according to industry trends.

Establishes contacts with prospective target e-commerce accounts and recommends plan of action for entry based on assessment of viability and costs of entry.

Works closely with counterparts at each e-commerce account and brokerage to develop win-win approaches to each account.

Works with the sales and marketing teams as required ensuring good communications and updates on developments at e-commerce accounts.

RESEARCH: Maintains strong interface with VP of Sales and VP of Marketing to identify new opportunities and maintain best practices.

Provides competitive feedback and information on relevant consumer trends gathered from e-commerce account contacts, and provides suggestions for tactical changes based on that information.

MANAGEMENT COMMUNICATION: Provides senior management feedback on topics such as new product opportunities, online trends and opportunities, and digital needs of customers.

Contributes to the success of the overall organization by participating actively in all required management meetings and conferences, maintaining open communication with other managers, reporting on progress of various programs, activities and reviewing all unexpected developments with the VP of Sales and other affected managers in a timely manner.

MANAGEMENT COMMUNICATION: Collaborates with the Digital Marketing Manager to develop and maintain an effective presence on all e-Commerce sites. This includes (but is not limited to) campaigns, outreach and advertising.

Identifies vendor-specific Marketing opportunities, consults with the Digital Marketing Manager, and co-ordinates communication and execution between the company and e-Commerce site.

QUALIFICATIONS:
EDUCATION and/or EXPERIENCE: Bachelor’s degree (BS) in Business, Communications or related field from four-year college or university required, MBA helpful; plus five (5) years of related work experience and/or training in category management, sales and/or marketing in the herbal extract, natural foods, grocery, pharmaceutical or similar industry; or equivalent combination of education and experience.

Herb Pharm is an Equal Opportunity Employer




Digital Marketing Manager

SUMMARY:
This position is responsible for the strategic development, execution and analysis of Herb Pharm's online presence, including but not limited to: Marketing campaigns, content creation and curation, online advertising, email marketing and e-commerce activity. This position will contribute to the strategic planning of general campaigns and product promotions, and be responsible for executing these plans that will span the corporate website, email, online advertising, influencers, and social media. This role is accountable for maintaining information on the Herb Pharm website, analyzing program metrics and preparing regular reports on all digital activity, thereby contributing to the overall profitable growth of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other related duties may be assigned.

Digital Marketing: Collaborates with Marketing leadership in developing Herb Pharm's strategic plans for digital campaigns and online advertising. They are responsible for identifying trends and insights for website optimization, mobile, social and content marketing and related initiatives. Implements approved digital campaigns and initiatives.

Website Management: Participates actively in website content development and maintenance, serving as point person for all website content updates.

Email Marketing: Develops and executes consumer and trade email campaigns surrounding product launches, promotions, and brand messaging. Grows and maintains an email database of consumers, retailers, and practitioners.

Online Advertising and Promotions: Develops and executes digital advertising and other promotions (e.g. contests, giveaways) surrounding product launches, promotions, and brand messaging. Produces analytics reports and associated metrics.

e-Commerce: Maintains product and brand content on third party e-commerce sites. Collaborates with eCommerce Sales Manager to plan and develop campaigns and advertising for each site.

Influencer Outreach: Engages and nurtures relationships with bloggers and other influencers. Provides them with compelling and timely content to promote the Herb Pharm brand. Develops a robust program of communication and activation to develop new influencer leads.

Digital Metrics: Provides effective feedback on assigned marketing projects, by setting up system(s) to monitor, review and report on all marketing activity and results. Monitors performance and proactively measures effectiveness of campaigns.

SECONDARY RESPONSIBILITIES:
Facilitates intra-departmental communication by maintaining good relationships with all internal and external contacts.

Maintains personal professional and technical knowledge by attending educational workshops, reviewing industry and professional publications, and keeping abreast of relevant improvements in social media, computer systems, etc.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) in Marketing or Communications or related field from four-year college or university; plus a minimum of seven years related experience; or equivalent combination of education and experience. Interest in Natural Products or herbal supplements and LOHAS, preferred.

LANGUAGE SKILLS
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, financial reports, company procedures manuals, safety rules, computer operating manuals or governmental regulations. Ability to write effective copy, concise reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Familiar with the business use of computers, able to learn new software systems quickly.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

INTERPERSONAL SKILLS
Ability to handle complex telephone communications and/or Team-centered work situations; well developed questioning, listening and negotiating skills. Ability to deal professionally with unhappy or unpleasant co-workers or customers, resolving most problems and conflicts with a win-win approach.

CERTIFICATES, LICENSES, REGISTRATIONS
Current valid Drivers License. Ability to travel occasionally.

Computer Skills
Competency in Microsoft Office, with some skill in one or more of the following: Adobe Acrobat, Adobe Illustrator, HTML and Photoshop.
Knowledge and passion for various social media venues, plus insight into social media trends.
Experience with Google Analytics.

Herb Pharm is an Equal Opportunity Employer


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